Handbooks
If you would like a handbook sent to you, please call us toll-free at 1-877-552-8247, TTY/TDD: Dial 711. Office hours are Monday through Friday, from 9:00 a.m. to 7:00 p.m
Also printable by section:
SECTION I & II – Overview & Covered Benefits & Services
(Welcome, Table of Contents, Overview of the CT BHP, Physical Health, Mental Health and Substance (Behavioral Health) Services, Peer Based Services, Behavioral Health Resources for Children and Adolescents, Behavioral Health Resources for Adults, Non-Emergency Medical Transportation, Traveling Out of State, What If You Get a Bill?, What If You Want a Second Opinion?, Pharmacy and Medications)
SECTION III – Member’s Rights and Responsibilities
SECTION IV – Quality Management Program
(What If You Have a Problem with Services?, Complaints and Grievances, Complaint Process, Grievance Process, How to File a Complaint or Grievance, Filing Clinical Appeals (Challenges), HUSKY Health (A, C, and D) Members, HUSKY B Members, DCF Limited Benefits Members (D05))
SECTION V – Understanding Behavioral Health Emergencies
SECTION VI – Consumer and Family Advisory Council (CFAC)
(Vision Statement, How You Can Join CFAC)
Appendix
(Full Description of Covered Behavioral Health Services, Glossary of Terms)
Brochures
- Member Brochure (English)
- Member Brochure (Spanish)
- CT BHP Peer Support Services Brochure (English)
- CT BHP Peer Support Services Brochure (Spanish)
- Aftercare Follow-up Pamphlet (English)
- Aftercare Follow-up Pamphlet (Spanish)
- Medication for Addiction Treatment (MAT) Information
Forms
- Member Release of Information (English)
- Member Release of Information (Spanish)
- This form allows information to be shared with anyone you identify (healthcare providers, family, legal representatives). Sharing information can lead to better-coordinated care. Information will be shared securely to enhance care and assist in decision-making.
- Authorization for Carelon Behavioral Health to Release Designated Record Set Information
- This form allows you to request a copy of your complete healthcare record. You have the right to receive your protected health information in a designated record set.
Resources
- Update Us so we can Update You
- Actualicenos para que podamos Actualizarlo
- HUSKY Health Parenting Library
- Local CT Resources List
- MAT Resources List
- National Resources List
Videos
- Prevent Suicide CT 2020
If you need assistance or would like a copy of the Member Handbook, please call us at the phone number below:
1-877-552-8247 (toll-free)
Monday – Friday: 9:00 a.m. to 7:00 p.m.
TTY: 711
