Member Information


If you would like a handbook sent to you, please call us toll-free at 1-877-552-8247, TTY/TDD: Dial 711. Office hours are Monday through Friday, from 9:00 a.m. to 7:00 p.m

Also printable by section:

SECTION I & II – Overview & Covered Benefits & Services

(Welcome, Table of Contents, Overview of the CT BHP, Physical Health, Mental Health and Substance (Behavioral Health) Services, Peer Based Services, Behavioral Health Resources for Children and Adolescents, Behavioral Health Resources for Adults, Non-Emergency Medical Transportation, Traveling Out of State, What If You Get a Bill?, What If You Want a Second Opinion?, Pharmacy and Medications)

SECTION III – Member’s Rights and Responsibilities

SECTION IV – Quality Management Program

(What If You Have a Problem with Services?, Complaints and Grievances, Complaint Process, Grievance Process, How to File a Complaint or Grievance, Filing Clinical Appeals (Challenges), HUSKY Health (A, C, and D) Members, HUSKY B Members, DCF Limited Benefits Members (D05))

SECTION V – Understanding Behavioral Health Emergencies

SECTION VI – Consumer and Family Advisory Council (CFAC)

(Vision Statement, How You Can Join CFAC)


(Full Description of Covered Behavioral Health Services, Glossary of Terms)





If you need assistance or would like a copy of the Member Handbook, please call us at the phone number below:

1-877-552-8247 (toll-free)
Monday – Friday: 9:00 a.m. to 7:00 p.m.
TTY: 711