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Member Information

Handbooks

If you would like a handbook sent to you, please call us toll-free at 1-877-552-8247, TTY/TDD 1-866-218-0525. Office hours are Monday through Friday, from 9:00 a.m. to 7:00 p.m

Also printable by section:

SECTION I - Introduction

(Overview of the CT BHP, What are the Goals of the CT BHP, How Do You Contact the CT BHP, Important Contact Information

SECTION II - CT BHP Services Available to You and/or Your Family

(Principles of Recovery and Resiliency, What Are My Covered Benefits?, Are You Eligible for Services?, Can You Keep Your Provider?, Peer Based Services, Overview of Behavioral Health Services Covered Through the CT BHP, Behavioral Health Resources for Children and Adolescents, Residential Treatment Services, Behavioral Health Resources for Adults, Transportation to Your Appointment, What If You and/or Your Child Need Help When Traveling Out of State?, What If You Move?, Am I eligible for cell service? How Are Decisions Made About My Services? What Is Discharge Planning? Will You Have to Pay for Services That You Get From the CT BHP?, What If You Get A Bill?, What If You Want A Second Opinion?, Early and Periodic Screening, Diagnostic and Treatment (EPSDT) Services, Pharmacy and Medications)

SECTION III - Member's Rights and Responsibilities

(Member Rights, Member Responsibilities, Confidentiality of Protected Health Information)

SECTION IV - Quality Management Program

(If You Have a Problem with Services, How to File a Complaint or Grievance, HUSKY HEALTH (A, B, C and D) Members, DCF Limited Benefit Members (DO5))

SECTION V - Understanding Behavioral Health Emergencies

(Who Do You Call in an Emergency?, Do You Have a Wellness Recovery Plan?, What is a Wellness Recovery Plan?, What are Advance Directives?)

SECTION VI - Consumer and Family Advisory Council (CFAC)

SECTION VII - Glossary of Terms to Know

SECTION VIII - Commonly Used Acronyms

Appendix A

(Member Basic Information Fact Sheet, Wellness and Recovery Crisis Plan)

Appendix B

(Enhanced Care Clinics, Local Mental Health Authorities (LMHAs), CT Community Collaboratives)


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